As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes. We are also a member of an External Dispute Resolution Scheme (EDR). It is approved by the Australian Securities and Investment Commission (ASIC) and reviews disputes that fall within its terms/rules. Its final determinations are binding on us.
If you are unhappy with any of our services please lodge your complaint in writing or contact our Office as follows
Ken Tame & Associates
Phone: 1800 582 582
Fax: 03 8480 2299
Post: PO Box 582, Preston Vic 3072
If your complaint relates to a claim matter we will genuinely attempt to resolve the matter fairly and efficiently within 15 days through our internal disputes resolution system.
We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information to determine or resolve your complaint, then we will inform you of this and agree with you an appropriate time frame.
If your complaint cannot be resolved to your satisfaction within 15 business days, you may lodge a complaint with:
The Financial Ombudsman Service Limited
If Lodged before 1 November 2018
Phone: 1800 367 287
Mail: Financial Ombudsman Service Limited
GPO Box 3 Melbourne VIC 3001; or
The Australian Financial Complaints Authority
If Lodged on or after 1 November 2018
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001